Refund Policy – ayurzen

Thank you for purchasing from AyurZen.

Because our products are primarily digital products, software, ebooks, templates, online resources, and downloadable content, our refund policy is different from that of a traditional physical-product store.

Please read this policy carefully before making a purchase.

1. Digital Products

Most products purchased through AyurZen are delivered digitally.

Because digital products can generally be accessed, downloaded, or used immediately after purchase, all sales are generally final once the product has been successfully delivered or accessed.

We do not accept returns of digital products.

However, we understand that technical problems or exceptional circumstances can occur.

2. When You May Be Eligible for a Refund

You may request a refund if:

You were charged more than once for the same product due to a payment or technical error.
You purchased a product but cannot access or download it because of a technical problem on our side.

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds generally will not be provided when:

You simply change your mind after purchasing.
You purchased the wrong product.
You no longer need the product.
You failed to read the product description before purchasing.
You have already successfully downloaded or accessed the product.
You are unable to use the product because your device, software, internet connection, or operating system is incompatible when the requirements were clearly stated before purchase.
You expected features or content that were not included in the product description.
You purchased a product from an unauthorized source or third party.

4. Technical Problems

If you experience a problem accessing or downloading your purchase, please contact our support team before requesting a refund.

We will make reasonable efforts to:

Identify the problem.
Provide troubleshooting assistance.
Restore access to your purchase.
Provide a replacement file or alternative access where appropriate.

If we are unable to resolve the issue within a reasonable period, we may consider a refund.

5. Refund Request Period

Refund requests should generally be submitted within 7 days of the original purchase.

Requests submitted after this period may not be eligible for a refund unless required by applicable law or there are exceptional circumstances.

6. How to Request a Refund

To request a refund, contact us at:

Email: support@ayurzen.shop

Please include:

Your full name
Email address used for the purchase
Order number
Product name
Date of purchase
Reason for the refund request
A description of any technical issue
Relevant screenshots or supporting information, if applicable

Providing complete information will help us review your request more quickly.

7. Refund Review

After receiving your request, our team may review the order and the circumstances surrounding the request.

We reserve the right to request additional information where necessary to verify the purchase and understand the issue.

Approval of a refund is not automatic and will depend on the circumstances and applicable laws.

8. Refund Processing

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

AyurZen is not responsible for delays caused by third-party payment processors or financial institutions.

9. Duplicate Payments

If you believe you were charged twice for the same order, please contact us immediately.

After verifying the duplicate transaction, we will take appropriate steps to process the eligible refund.

10. Chargebacks

Before initiating a payment dispute or chargeback, we encourage you to contact our support team so that we have an opportunity to resolve the issue.

Fraudulent or abusive chargebacks may be investigated and handled in accordance with applicable laws and payment-provider rules.

11. Changes to This Policy

AyurZen may update this Refund & Returns Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Refund & Returns Policy or need assistance with an order, please contact us.

AyurZen

Website: https://ayurzen.shop/